1. Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
- You will receive a confirmation email once your order is shipped
2. Shipping Time
Estimated delivery times:
- Standard Shipping: 7–15 business days
- Express Shipping (if available): 5–10 business days
Please note that delivery times may vary depending on your location and customs processing.
3. Shipping Fees
- Shipping costs are calculated at checkout based on your location
- Occasionally, we may offer free shipping promotions
4. Order Tracking
- Once your order is shipped, a tracking number will be sent to your email
- Tracking updates may take a few days to appear
5. Customs, Duties & Taxes
- International orders may be subject to customs fees or import taxes
- These charges are the responsibility of the customer
6. Delays
While we strive for timely delivery, delays may occur due to:
- High order volume
- Customs clearance
- Weather or carrier issues
We appreciate your patience and understanding.
7. Contact Us
For shipping-related questions, please contact:
Email: helpline@marshsally.com