At Marshsally, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order if:
- The item is unused, unworn, and in original condition
- All original tags and packaging are intact
Items that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Worn, washed, or damaged items (not caused by us)
3. Return Process
To initiate a return:
- Contact us at helpline@marshsally.com
- Provide your order number and reason for return
- Our support team will provide return instructions
Returns sent without prior approval may not be accepted.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
5. Refunds
Once we receive and inspect your return:
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear
6. Exchanges
We currently do not offer direct exchanges. If you need a different size or style:
- Please return the original item
- Place a new order
7. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item
We will arrange a replacement or refund at no additional cost.
8. Contact Us
For any return or refund inquiries:
Email: helpline@marshsally.com